HI Som and Ben,
Next week we have a flash sale on Wed, Jul 27. In this campaign, we are promising to deliver within the same day, meaning payment matching needs to be done ultra quick during that time (8am - 12pm).
We will need to dedicate 1 or 2 people to work backwards:
- go to orders page (below)
- filter for Courier = Lalamove, Orders status = payment verifying
- get the checkout ID and match if proof and statement exist
By 12:30pm we send a report to the sellers so quite important to match everything by that point. It will also be quite important to fix any unmatched AirPay checkouts. Any order not matched by 12:30pm will not receive their orders that day.