Finally, the importance of hospitality is to encourage the repetition guest or customer. In the tourism industry, people are not just looking at the facilities or price offered but also looking at the services provided. If they felt satisfied with their previous experience using the service they might come again besides promote the services to others. This situation will generate the revenue for the company. Company did not need to work hard to promote their services. They just have to concern with the services provided to customer and must fulfill the customers’ expectation. This is more valuable rather than we just provide the best facilities but with the worst services. Tourism related company must emphasize on hospitality in order to success.
In short, tourism industry are not just providing facilities to customer, services or hospitality is the main key that will determine the successful of the entity of tourism company. As a services provider we should provide the best services ever and must exceed the customers’ expectation. Only the excellent services provided will make customer satisfied using any tourism services.