② When trouble occurs in the middle of process, stop the line and separate the nonconforming products.
Examine those products based on priority control procedure (BSPTH-18) and check the criteria.
The head of quality department decides whether to accept those products or not.
③ Nonconforming products could be accepted after corrective actions taken based on
item 5.2.2 of this procedure. In this case, do not report those products in the nonconformity list.
(3) Old Stocks
① According to warehouse control procedure (BSPTH-12), materials department asks for quality test
for old stocks that were final products approved by the head of sales department. After test, decide
whether to accpet old stocks or not.
(4) Returned products
① Sales department report returned products and the reason for return
② Test returned products based on inspection procedure on custormer complaints and use the test
results for cause analysis.
③ Production and quality department work together to find cuases for nonconformity based on analized
data and daily production report.
④ Prepare plans for correction based on identified causes.
⑤ Send the corrective action report including causes for nonconformity and corrective action plans to
the sales department.
3) Storage of nonconforming products
(1) Store nonconforming products in a seperate place.)
(2) Outline the place for nonconforming products with a red color.
(3) The head of production department records and controls the storage and current processing situation
of nonconforming products via pc-network.)
(4) Nonconforming products, nonconforming materials, and old stocks are stored in a place for
each of them respectively.
② When trouble occurs in the middle of process, stop the line and separate the nonconforming products.
Examine those products based on priority control procedure (BSPTH-18) and check the criteria.
The head of quality department decides whether to accept those products or not.
③ Nonconforming products could be accepted after corrective actions taken based on
item 5.2.2 of this procedure. In this case, do not report those products in the nonconformity list.
(3) Old Stocks
① According to warehouse control procedure (BSPTH-12), materials department asks for quality test
for old stocks that were final products approved by the head of sales department. After test, decide
whether to accpet old stocks or not.
(4) Returned products
① Sales department report returned products and the reason for return
② Test returned products based on inspection procedure on custormer complaints and use the test
results for cause analysis.
③ Production and quality department work together to find cuases for nonconformity based on analized
data and daily production report.
④ Prepare plans for correction based on identified causes.
⑤ Send the corrective action report including causes for nonconformity and corrective action plans to
the sales department.
3) Storage of nonconforming products
(1) Store nonconforming products in a seperate place.)
(2) Outline the place for nonconforming products with a red color.
(3) The head of production department records and controls the storage and current processing situation
of nonconforming products via pc-network.)
(4) Nonconforming products, nonconforming materials, and old stocks are stored in a place for
each of them respectively.
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