Dear All,
Just a quick update, I spoke to them and they have mentioned a few points:
1. They mentioned about Bangkok Hospital Clinic not having a doctor at 3pm, I have mentioned to them that the doctor might be on-call from another hotel.
2. They needed to go to Thalang Hospital, they took a taxi to the hospital. They said it was a waste of time waiting for the taxi and the commute to the hospital was quite far.
3. They suggested to have a warning sign or information about strong wind if they opened the balcony door
a. Also a door stopper would be good so that the door will not slam in case of strong wind during the rainy season.
b. They mentioned that we do not have any safety information
4. They mentioned that if it was one of their kids, they may have a more serious injury.
We said sorry to them and mentioned that this was the first time that his happened, and that we also do not want this to happen to anyone else. And we thanked them for their suggestion about the safety signs.
I asked them for the medical bill, they said they will pass it to me but until now they haven’t yet. I will follow up again tomorrow.