One challenge of public service managers is to use
collective intelligence to approximate the opinion of citizens
for administrative decisions. The rapid advance of Global
Position System (GPS) and technologies included in Web 2.0,
followed by greater accessibility to these technologies by
citizens through smartphones, can be used to include the
population that is present in public establishment
environments, with regard to the administrative process of
their city. The denominated Public Participation Geographic
Information System – PPGIS is characterized by encouraging
the population to create voluntary information with
geographical features. On this surrounding context, this
article proposes an architecture able to use geoprocessing to
bring closer the public service user and the manager of these
services.