1. Introduction
Information technology (IT) nowadays plays a very important role in the success of a business in different
organizations; it is and should be considered as a strategic element and should be an integral part of corporate
governance [1]. This is the responsibility not only of IT managers, but also of the board of directors, executive
management and senior executives [7].
There have been many attempts at improving IT governance over the years in order to promote satisfactory
project completion. Companies have invested a lot of money to solve this problem, but have failed because
they have focused on IT supply without taking into account business requirements.
One of the problems facing boards of directors and financial managers is to establish how profitable IT
project investments are. The major obstacle in this respect is that the strategic IT demand management
process, which is part of corporate governance of IT [17], [15], [4] and a key process for business success, has
been underrated.