Upon checking your order, we noticed that the rate you’ve chosen was Personal Rate. Please note that Personal/Membership rates are only entitled to those that has a home or residential address. Agents are not allowed to order a personal subscription due to our terms and policy and must pay full rate via an authorized agent plus they must also disclose the end user. Kindly verify your address details and if this order really is for an institution or a personal subscription. If this if for an institution, full rate must be paid. Also, could you provide us the complete billing address and full credentials of the Credit Card owner