There may be an occasion whereby a member of the public who wishes to purchase a stay in the hotel to be given as a gift to an employee, friend or relative. In this instance, a ‘Gift Certificate’ is to be issued. It is important that this process is professional, efficient, and friendly and is correctly processed in order to maintain a high level of accuracy. In addition, all staff should assist in monitoring this to ensure discrepancies are identified and rectified, should they occur.