ability used widely in health care research was formulatedby pioneers John D. Mayer and Peter Salovey,who described emotional intelligence in four parts:(1) the ability to correctly identify emotions in selfand others; (2) the ability to use emotions to facilitatereasoning; (3) the ability to understand emotions; and(4) the ability to manage emotions in oneself and inemotional situations.9Since its emergence as a concept more than 20years ago, emotional intelligence ability has beenacknowledged as a crucial skill set for success in theworkplace. An industry white paper published in2012 summarizes two decades of information aboutthe impact of emotional intelligence ability in organizations,coming to this conclusion: “A clear bodyof evidence shows that Emotional Intelligence (EI),more than knowledge, technical skills or traditionalmeasures of intelligence, determines individual effectivenessand successful business outcomes. Thisfoundational competency differentiates high performersand propels leaders and organisations to higherand more sustainable levels of success.”