You are a team leader in a process manufacturing company. You have discovered that the company’s current supplier of hinges (used in the products your company manufactured) has been overcharging your company in comparison to what other similar suppliers are charging. In addition, the quality of the hinges seems to have been declining, and faulty product returns from customer are increasing lately. Similar complaint also received from your team members. You believe that by change of supplier would resolve the problem and beneficial to the company.
a) How do you go about communicating your proposal to the operations manager of the company ?
b) How do you ensure follow-up action is taken after you have communicated with the operations manager in regards to your proposal?