How to structure incentive compensation with multiple dimensions is a challenging
task. Typically, weights that reflect the relative importance of the perspectives are
used to determine the percentage of the bonus pool that will be assigned to each perspective.
Thus, from Exhibit 13-12, we see that for this example each perspective would
be assigned 25 percent of the total bonus pool. But within each category, there are
usually multiple objectives and multiple measures. For example, within the customer
category, there are three performance measures. How much of the 25 percent bonus