Consumers respond well to programs that have some combinations of the following:
• Aspiration value: rewards with emotional appeal exceed their cash value. This is an important value used in successful programs. A DVD or T-shirt
for instance, has greater emotional appeal than free food, even though the two may have the same cash value.
• Relevance: must be usable within the context of the customer’s day-to-day activity.
• Matching a reward program to the intended market. For example, there is no point offering discounted takeaway food when the incentive is aimed at improving nutrition.