Data Driven Marketing (DDM)
Effectively manage and execute Data Driven Marketing (DDM) programs to ensure the delivery of maximized growth, profitability and return on investments (ROI).
Conduct regular tracking and analysis on DDM programs and provide performance updates to Management as well as input on program improvement and new strategic opportunities that can be explored.
Appointed owner of the Retail Customer Marketing Database - Acquire accurate and relevant data in database and create data quality standards and procedures to maintain accuracy and usability of data.
Regional Retail Sales Team
Manage and track all KPIs, regular reports on frontline performance on all country retail programs and input to all implementation plans and business cases.
Country Retail Sales Team
Drive countries’ retail revenue growth targets by initiating & facilitating effective sales & marketing campaigns and programs ???? this is rather what the NSM and DSM does, or if not then the RSM but not the RPE
Maintain appropriate sales & marketing tools (such as the Retail Customer marketing Database & COMET Campaign Management), materials, process and other guidelines to ensure effective execution, management and measurement of programs
Implement aligned global/regional branding and communications guidelines for retail customer touch points
Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors ??? maintain awareness for what purpose? An executive would do that?
External Agencies (Advertising, Research & Consultants)
Providing inputs & business data analysis for brief to agencies & external consultants
this is for the RSMLiaison for the purpose of developing & implementing a strong brand presence at all retail locations, at the same time, ensuring adherence to company policies & procedures.
3rd Party Resellers/Retailers
Implementation of retail programs on alliances or partnerships with chosen 3rd party reseller/retailer networks
National Sales Manager
Direct Sales Channel Manager
Retail Manager
Sales Planning & Development Manager
National Marketing Manager
Product Manager, Marketing
Communications Manager
Operations Managers
Liase with, co-ordinate, consult with and work in partnership to achieve overall DHL business objectives
A G10 Executive would not liaise with Global, unlikely even with Regional on a regular basis
Retail Business Strategy
Provide input into the development of the Country Retail Business strategy & initiatives
. An Executive would not do this
Retail Disciplines
Provide data analysis and analytical business cases to management regarding the direction of business strategy and tactical programs/ initiatives.
Conduct joint retail audit reviews with regional retail and provide reporting scorecards to highlight country status
Develop proactive and reactive strategies and tactics to deal with issues and problems
Identify, design and implement appropriate training programs
Identify and coordinate the necessary research to meet segment needs
Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes.