Thank you for contacting Bitdefender.
We have checked your order in order payment platform and noticed that is not finished yet. The order is with status Suspect. This mean that the rrder did not pass Avangate antifraud filters. It can still be approved if your authentication is successful (Avangate will contact you and/or request documents related to the payment).
After the payment is completed, we can proceed with the refund as requested.