Hi--
Thanks for writing.
Please ship the figure back to us here at HobbyLink Japan, within 10 days of our sending you this message, as follows:
*Package the item up very well in a good box, especially if our shipping box was damaged. If reusing the HLJ shipping box, please cover up the HLJ logos with tape, or black them out with markers, to minimize confusion at our local post office.
*Enclose a copy of this correspondence in the package.
*Mark this on the outside of the box: "CONTENTS MADE IN JAPAN."
*Ship the item back to us via the post office, and send it by REGISTERED SMALL PACKET AIR MAIL. If the item is too large or heavy to be shipped by that class of mail, please ship it by whatever trackable postal shipping method you can afford; we will reimburse you. Please be sure to ship it back by the post office; please do not return it by UPS, FedEx, DHL or any other method.
*Send the package to this address:
Returns Dept., Corky Visminas
HobbyLink Japan
Sano-shi, Kurohakama-cho 162-1
Tochigi 327-0813 JAPAN
When your item arrives back here in Japan, we will refund the cost of the item's return shipping to you, and will send a replacement figure at no cost.
Again, please accept our apologies for the problem and the inconvenience this has caused you.
Thank you very much for shopping with HobbyLink Japan.
Best Regards,