Although research into IT value has appeared in the literature for many years, calls remain for
research that explores value co-creation in multi-firm environments (Kohli and Grover 2008). In
this paper, we make a number of important contributions. First, by investigating the relevance of
marketing’s service-dominant approach to co-creating value from IT, we demonstrate the relevance
of alternative theories and methodologies by which to frame AIS research (Granlund 2011).
Second, using evidence from our case study and these concepts from marketing research, we
provide an initial platform for research that explicitly bridges the identified research gap concerning
co-creating value from IT (Kohli and Grover 2008). Herein, through comparative analysis between
marketing research’s customer-centric co-creation concepts and the successful practice of ITG in a
case study, we establish determinates of co-created IT value. In so doing, we contribute new
theoretical and practical knowledge related to realizing value from IT.
Finally, by comparing concepts of the service-dominant approach for value co-creation with
ITGI’s three ITG frameworks (Val IT 2.0, COBIT 4.1, and COBIT 5), we highlight the need for
further research to refine the frameworks to ensure success in complex multi-firm environments
with their interrelated service agendas. Accordingly, our resultant suggestions for enhancement of
ITGI’s three frameworks offer promise in generating the required guidance and fresh perspectives
for creating value from IT for all stakeholders.