As top management reported during the scouting phase, in 1980 INAIL initiated an important process
of change in order to introduce its IS. From 1980 to the beginning of 1990, the main scope was to
redesign organizational processes with the support of a new configuration of IS architecture. INAIL, in
fact, opted to introduce a decentralized IS structure, abandoning a centralized one. Furthermore, INAIL
introduced both a new IS for cost control and a Performance Management System (PMS). From the
middle of 1990, a large number of organizational processes were changed and “automated”. On the
one hand, working on back-end applications, INAIL: a) replaced existing management systems with an
Enterprise Resource Planning (ERP) System; b) introduced an e-procurement system and an integrated
system for Human Resources Management; c) set up a Document Management System integrated with
an Electronic Records Management System. On the other hand, working on front-end applications,
INAIL: a) introduced an intranet portal; b) developed a certified email system; c) created, with other
public organizations, an integrated web portal where the users can access to the e-services and monitor
the progress of files.