Research limitations and suggestions for future
research
The participants of this study were nurses working in inpatient
departments and hospital customers. Future researchers
should expand the scope of participants by recruiting
nurses and hospital customers in other departments (e.g.
outpatient and emergency care). Because of the time constraints,
a cross-sectional research design was adopted in
this study. However, innovative effectiveness must be
observed over an extended period. Thus, future studies
should consider adopting a longitudinal research design to
validate the effectiveness of nurse innovation. In this study,
only the direct effects of nurse innovation on customer
medical service quality and experience were verified. Thus,
future studies should consider investigating moderating or
mediating factors.