Hi Theerawat, I wanted to follow up with you regarding our previous correspondence. Have you been able to get the information that I requested in my last email? I’ve copied my previous email below for your reference. Thanks, Ana iTunes Store Customer Support http://www.apple.com/support/itunes/ww ****** Your Apple Case 100014834689 Hi Theerawat, Thanks for contacting us. I understand that you’ll like to request a new refund on your account. It’ll be my pleasure to help you find the best solution for your request. In order to help you, I’ll need the order number of your purchase. You can find order numbers in your iTunes Purchase History. To see your Purchase History, follow the steps in this article: http://support.apple.com/en-us/HT204088 Order numbers of each of your purchases appear to the right of the date they were purchased. Please reply with your order number and I’ll be happy to research this further. Thanks, Ana iTunes Store Customer Support