This is a study about visitor satisfaction and service quality provided by National Botanical Garden, Shah Alam, Selangor. In this study, four hypotheses were developed. The empirical data were collected from 100 visitors via a survey. The findings confirmed that service quality directly impacted visitor satisfaction through destination attraction, destination accessibility and destination facility. The results of this study supported the evidence that there positive feedback based on visitor satisfaction. This study provided some theoretical and the findings to outdoor recreation and tourism sector, the researcher presented recommendations for further studies and they discussed the main limitations in this study.