Hello,
I would like to raise the awareness of everyone regarding a possibility in TOURPLAN to make some mistakes were service cost will not be computed in the Total, therefore making pax mark-up completely wrong and the possibility to sale at lost!!!
For what I found out so far, this affect only GROUP BOOK, but I have yet to investigate FAST BOOK, so be alerted.
To avoid this issue you must make sure that when pax configuration contain only adult, there is no child cost inserted on service line
At present, TOURPLAN leave the possibility to enter child No and Price on service line even if there is no child in pax config. However these costs are in fact not computed in the TOTAL service line price therefore, any mark-up will be wrong because our real cost is also wrong!
In example bellow, the service cost is indicated at 13,500 THB, but in fact TOURPLAN will take only the adult price (12,500) in the TOTAL service line cost and disregards ALL Child prices