In this article, the authors address the recent trajectory of
local e-government in the United States and compare it
with the predictions of early e-government writings, using
empirical data from two nationwide surveys of e-government
among American local governments.
The authors
find that local e-government has not produced the results
that those writings predicted. Instead, its development
has largely been incremental, and local e-government is
mainly about delivering information and services online,
followed by a few transactions and limited interactivity.
Local e-government is also mainly one way, from government
to citizens, and there is little or no evidence that it
is trans formative in any way.