Previous research on mobile marketing has focussed on text messages, as discussed above. However, with smartphones, marketing can also be achieved through mobile website content and applications. Indeed, findings from this study show that thereis a strong correlation between the quality of mobile websites/applications and how positively or negatively consumers feel to wards a brand. 77.5% of all respondents either strongly agreed ortended to agree that they feel irritated when websites do not workwell on their handsets (mean 4.34) and 72.2% either strongly agreedor tended to agree that they feel positively to wards a brand with amobile website that looks good and is easy to use (mean 4.17). Further, Table 4 shows that the average rating value for all statementsis above 3.5, including those relating to applications. Fig. 2 indicates that smartphone users feel even more negatively than otherconsumers towards companies that provide a poor mobile experience and more positively towards brands that provide useful orentertaining mobile apps.