I will guide you next week how to break down in all areas such as the below
1. Food & Drink taste satisfaction
2. Sleeping satisfaction
3. Accommodation satisfaction
4. Meeting and banquet services
5. Breakfast experience
6. Lunch experience
7. Dinner experience
8. Porter / luggage service
9. Check in / check out satisfaction
And many others…
We will start to assign champion in every part to be better