Warranty excludes customer neglect or abuse, robbery attempt, burglary, vandalism or other criminal conduct, environmental factors (such as fire, water damage, wind), acts of God, lightning or power spikes or surges or modifications not made by FireKing Security Products. Any failure resulting in the use of unapproved lubricants, cleaning liquids or solvents and/or liquid spills are not covered under warranty. Failure resulting in the relocation of equipment by non-FireKing technicians is not covered under warranty.