Social strategies can also be tailored to address the challenges of meeting people for professional purposes. American Express developed such a strategy for its OPEN credit cards, which target small business owners. Customer churn is a challenge in the credit card business, so AmEx set about making OPEN cards stickier. Initially, the company hosted conferences focused on small business management for card members and then launched an online plat- form, called OPEN Forum, to showcase conference content. The forum site was a hit, attracting more than a million visitors a month.