Identify and respond to customers’ inquiries and ensure resolution to customers’ satisfaction
Process orders for instrument and service orders from customers within the assigned region, from order entry to invoicing
Co-ordinate shipping efforts between various manufacturing facilities and third party suppliers
Ensure proper documentation and all order management processes are in accordance with corporate policies on revenue recognition, pricing and various import and export regulatory requirements, business ethics and practices
Process Letters of Credit documentation, bank guarantee, performance bid bonds
Ensure timely reporting of orders, sales, inventory and backlog performance
Identify and respond to customers inquiries and ensure resolution to customers satisfaction
Handle customer complaints and input into in-house SERVAS system for complaint resolution and trending
Establish good working relationships with both internal and external customers
Coach junior team members from time to time
Lead in special projects and key initiatives identified from time to time