Literature review
Information behaviour: an information systems view
Very little attention has been paid in Information Systems (IS) research to human information
behaviour. An information technologybased
approach to IS research may be seen to emphasise the
functional capabilities of the information technology available. It is difficult to see where human
information processing, beyond interaction with the information technologybased
system, naturally
fits in.
Generally, an information technologybased
IS covers those parts of the business processes where
information handling can be effectively automated. The nature of this IS requires every information
processing option to be specified and programmable. The modern IS relies on the establishment of
generalised, systematic behaviour and cannot recognise the diversity of human preferences and
behaviour. Nor would we necessarily expect, or even want it to; Zuboff (1988) argues this is what
humans are good at.
The information technologybased
IS also requires every data item used by the IS to be uniquely and
precisely defined, and storable on a computer. This represents an information engineer's view: a hard
view of information.
Received wisdom tends to set the boundary of an IS at the point at which it produces outputs for endusers.
This is pervasive in traditional analysis and design literature, in which a key task is identifying
the system scope. This is defined as bound by interfaces to the external world through which the
system receives inputs and produces outputs.
In this view, the usefulness of these outputs in creating meaning and information for the person
receiving them are not of concern to the IS development team, once the requirements for the input or
output have been agreed. The transmission of output is viewed as an end in itself. This appears to be
consistent with what Davenport (1994) refers to as ITCentred
Information Management (ITCIM),
represented in Figure 1 below.
Literature review
Information behaviour: an information systems view
Very little attention has been paid in Information Systems (IS) research to human information
behaviour. An information technologybased
approach to IS research may be seen to emphasise the
functional capabilities of the information technology available. It is difficult to see where human
information processing,นอกเหนือจากการมีปฏิสัมพันธ์กับข้อมูล technologybased
พอดีในระบบธรรมชาติ .
โดยทั่วไป ข้อมูล technologybased
จะครอบคลุมส่วนของกระบวนการทางธุรกิจที่
จัดการข้อมูลให้มีประสิทธิภาพโดยอัตโนมัติ ลักษณะนี้จะต้องใช้ทุกข้อมูล
ตัวเลือกการประมวลผลสามารถระบุ และแบบ ที่ทันสมัยคืออาศัยการสรุป
, systematic behaviour and cannot recognise the diversity of human preferences and
behaviour. Nor would we necessarily expect, or even want it to; Zuboff (1988) argues this is what
humans are good at.
The information technologybased
IS also requires every data item used by the IS to be uniquely and
precisely defined, and storable on a computer. This represents an information engineer's view: a hard
view of information.
Received wisdom tends to set the boundary of an IS at the point at which it produces outputs for endusers.
This is pervasive in traditional analysis and design literature, in which a key task is identifying
the system scope. This is defined as bound by interfaces to the external world through which the
system receives inputs and produces outputs.
In this view, the usefulness of these outputs in creating meaning and information for the person
receiving them are not of concern to the IS development team, once the requirements for the input or
output have been agreed. The transmission of output is viewed as an end in itself. This appears to be
consistent with what Davenport (1994) refers to as ITCentred
Information Management (ITCIM),
represented in Figure 1 below.
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