As a leadership in the logistics industry DHL maintaining the MARKET RESEARCH SERVICE CENTRE (MRSC) which collect the data of the from several units which is called data repository which contain the different small unit which get information from different sales force and customer service ,e-commerce and forward it to the concern department. MRSC conduct the market research for the several countries with the international partner or the domestic companies. It's focusing the several things for the organization customer satisfaction, effective advertising, business development and brand performing, and working on the development of product by gaining feedback from suppliers and customers and gives the best solution by maintaining through customer relationship management and gets the higher customer satisfaction. Members of the staff look in the depth of the organization and partner organization. Customer service representative playing very import on help line which available on the finger just let you know what is problem we are here to resolve the problem through data base what problem facing in previous week or in a year. DHL maintaining the centralized all over the world where you information will be there from the database system. Database following the data protecting policy.