Dear Thi,
-Please confirm that all sightseeings and transfers would be private.
-Kindly advise whether same guide will accompany the guests from arrival till departure OR there will be different guides for every sightseeing.
- Kindly send us all domestic flight tickets issued by you. What is the luggage allowance?
Your confirmation voucher has below condition. It says that Vietnam Visa should be valid at least 1 week prior to their arrival date BUT you have issued the Visa valid from 20th Oct (cruise dates are 22/23 Oct)
For clients staying overnight on cruise, as per the policy of Halong Bay's Port Authority, it is mandatory to provide the clients' passport details and Vietnam visa validity at least 1 week prior to their travel date for pre-check-in authorization.
Kindly clarify above points.
Regarding payment, I have asked your colleague to make necessary changes in our address. Please ask him to send us revised Invoice urgently.
Regards
Ritu