1. Contact key informants
2. A first preliminary telephonic interview to be able to understand
their key issues and design a semi structured interview
3. Conduct interviews
4. Identify the important documents supporting the findings in the
interview
5. Collect those documents and artifacts
6. If some information existed in the tacit form, then trying to
convert it into the explicit form with the help of the key
informants
7. Analyzing the interview data and the informal discussion notes
8. Identifying more related data and documents and collecting
them through e-mail