This study is the first quantitative analysis of which reported operational failures are more likely to promote problem solving. Our findings provide evidence that supports the theory that problem solving in response to operational failures is influenced by both the risk posed by the incident and the extent to which management demonstrates a commitment to problem solving. By explaining some of the variation in responsiveness, this study empowers managers to adjust their approach to problem solving. Although we explored the characteristics of operational failures associated with problem solving, the present study did not determine whether organizations actually learn from the incidents to which they respond, and did not assess the effectiveness of responses. Future research should assess the extent to which incident reporting systems occasion reductions in operational failures.