Feedback
What emotions did Florence appear to have when she started the feedback conversation?
Florence’s tone was exasperated and impatient. By starting with the words “what was that,” she made it clear that Scott had made a mistake, and that she was annoyed.
What intention did Florence show when she started the conversation?
Florence's tone suggested that her intention was to vent, not to support.
How did Florence's behavior show her emotions and intention?
Florence's body language and word choice made it clear that she had struggled to manage her emotions.
How did Scott react?
Scott’s reaction was defensive, and the coaching session descended into an exchange of sarcastic and angry remarks.
What’s worse, Scott probably learned very little from that conversation, and might even consider Florence unethical and not worthy of his trust.
Because she failed to manage her emotions and check her intention, Florence missed an opportunity to help Scott improve.
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