Mark Zuckerberg is feeling the force of critics who believe his effort to provide Indians with free access to a limited number of internet services hurts India's democracy and vio- lates net neutrality. The Facebook founder has forcefully defended introducing his Free Basics service, "a set ofbasic internet services for education, healthcare, jobs and commu- nication that people can use without paying for data" India's telecom regulator recently directed a mobile operator that had part- nered with Facebook to put the Free Basics offer on hold following stiff opposition by the critics, who believe that it runs contrary to the principles of net neutrality and that data providers should not favour some online services over others by offering cheaper or faster access,