Many studies on TQM demonstrated that TQM does have positive impacts on organization
performance and has been adopted as a useful approach in a number of organizations in private sector and
public sector. This paper discussed TQM process in e-government outsourcing project. TQM is an
integrated management approach and relates to a wide range of issues. E-government outsourcing is a
transaction between government institution and outsourcing vendor, which involves employees in
different organizations and relates to many new information and communication technology. Therefore,
managing e-government outsourcing is complex and comprehensive and the main aspects of it including
people, technology and process. Implementation of TQM helps to create and maintain a synergetic
partnership in outsourcing context, which contributes directly to improving performance of e-government.