We argue that evaluating search and experience attributes involves different levels of effort
and that the depth of search is likely to be greater (and breadth lower) for experience goods than for search goods.
Search attributes (e.g., price) are objective, diagnostic, and easy to compare, whereas experience attributes (e.g., how easy a camera is to use) are inherently subjective, are characterized by uncertainty and equivocality, and are difficult to evaluate (Daft and Lengel 1984; Hoch and Deighton 1989; Hoch and Ha 1986).
These differences can change the way consumers process information (Ha and Hoch 1989;
Hoch and Ha 1986)