I’ve investigated this. You and your team were sent two packages for download. I’ve attached the notifications. Your team only downloaded the first of the two. The second was never downloaded. If it has expired, due to the long time since this shipped, they are lost, and will need to be re-created at full cost. Please let me know.
Also, please be sure that your team downloads all materials immediately upon receipt. If any materials are missing or faulty, it is best to handle that immediately, so that we don’t risk losing materials.