Hello, I booked one night at the Small Hotel in Chiang Mai. Right after I
booked one room, I was offered an upgrade to a room with a balcony for an
additional cost. The balcony, looks out on a junky/dirty backyard and is not
considered an upgrade in my opinion. That this view is even made available
is considered a down grade really. I'd like to request a refund for the
upgrade surcharge that I paid please. Thank you, Jennifer VanGilder Booking
# 82354693 Sent from my iPad=