This is what I exactly would like to see from you. Your mail stated with polite ,reasonable attitude to follow up the commitment that Desmond requested his staffs to do but they actually did not do it accordingly. We can not control how or what others to do or how they wanna do but we can do what we should do. I do think that we have obligation to let Desmond to know that we actually did not receive the information that he consider Syngenta should provide us.
And I do agree to your target : “To be a top line of 3rd party Toller in Syengenta”. Thanks!