Category 4, Measurement, Analysis and Knowledge Management is to examine the management, effective use, analysis, and improvement of data and information to support key organization processes. This category is critical to the effective management of the organization since it leads the organization to a fact-based and knowledge-driven system. Category 5, Workforce Focus is to examine how the organization enables its workforce to develop its full potential and how the workforce is aligned with the organization’s objectives. Category 6, Process Management is to examine aspects of how key production/ delivery and support processes are designed, managed, and improved. Category 7, Results are to examine the organization’s performance and improvement in its key business areas; customer satisfaction, financial and marketplace performance, human resources, supplier and partner performance, operational performance, and governance and social responsibility. These three categories are placed together to represent the result triad