Attentiveness
Clear Communication Skills
Knowledge of the Product
Ability to Use "Positive Language
A Calming Presence
Acting Skills
Time Management Skills
Ability to "Read" Customers
Goal Oriented Focus
Ability to Handle Surprises
Persuasion Skills
Tenacity
Closing Ability
Willingness to Learn
Empathy
Positive
Patience
Clarity in Communication
Continuous Improvement