Rather than aiming for zero cases on
paper, our goal is to actually find the
cases where our Code of Ethics has
been violated. In 2014, we investigated
30 (2013: 36) incidents of
potential non-compliance. These
investigations led to actions in 18
cases* (2013: 18), nine terminations
and nine warnings. The actions included
both employees and business
partners. Investigations were conducted
based on direct reports from
our business partners and employees
who made use of our open-door
policy, complaint procedure or
whistleblowing instruments. Most
of the cases concerned requests for
money or personal favours, conflict
of interest or theft.