Dear Christoph,
Thank you very much for your visit and training. I would like to summarize our discussion on Monday regarding parts and after-sales service for Epsilon.
- PEC parts ( FG Grabs, Oil Tank, Pumps) : Order to Epsilon.
- Spareparts ( Seal kits, cylinders, bolts, nuts ) : Order to PAP.
- Warranty Claims : Joseph - Epsilon
- After-sales Service : Joseph and PAP will help when a visit needed.
- Shipment : Epsilon parts can be shipped with PK container and PK parts can be shipped with Epsilon container. - Shouldn't be extra charge.
Requests:
- Extranet : We cannot order Epsilon Brochure from extranet.
- Recommendation for spareparts should keep in stock.
- Engineer to help with static installation around January 2016.
- Preventive Maintenance Plan.
- Presentation File.
Remarks : Regarding service and installation issues, Panuwat will send email to Joseph later.
Thank you very much.