Solution operation quality for Asia trends show an improving trend since 2002. Through much efforts from the Solutions team, many issues were addressed. This resulted in an improvement of >60% in 2007.
Hardware operations complaint utilizes out of box per cent complaint. The quality trends show an excellent improving trend, exceeding the goal set for year 2007 and the benchmark data.
In Devices and Solutions operations, we monitor quality by measuring Complaints per Million (CPM). MD Devices operation quality trend has been showing an excellent trend.