Report
You are going to open a small hotel in Hat Yai, Thailand. Before opening the hotel, you need to consider the following perspectives.
Hotel name : The Star Hotel
1.1 Students are asked to do a simple SWOT analysis for the hotel business.
What are the opportunities, threatens in societal and industrial environments?
• Opportunities
- Hat Yai is the biggest city of the South and the largest economy is famous tourist city in the south of tourists visit the many attractions of the city.
- Hat Yai has a thriving tourism economy.
- Information technology today makes it possible for tourists to find accommodation in the city easier.
- Our hotel has a convenient Web site to search for booking.
- Located near shopping area.
• Threatens
- Highly competitive Because there are many hotels in Hat Yai.
- The economy in the Hat Yai is highly competitive.
- Hat Yai has high cost of insurance and living.
- Violence in the South may affect the tourism industry.
- Political turbulence in Thailand reduces tourist traffic and affect to the hotels.
1.2 What are strength and weakness of you and your business?
• Strength
- Hotel located in the heart of the city of Hat Yai.
- Our hotel has qualified staff in the service.
- Our hotel has a convenient location for relaxation.
- The hotel has all the facilities.
- My hotel There are good services.
• Weakness
- There are many competitors.
- There are few employees.
- My business have investment limit.
- Don’t good planning.
2. What is your general strategy: low cost or differentiation, broad based or focus (narrow based) strategy?
- My general strategy is prices are cheap, we are focus the service is great. We take into consideration the service comes first and then to the customer's impression that relax and then they would come back to use our service again.
2.1 What are the advantages and disadvantages to use this strategy?
• Disadvantages.
- We will have a little profit, Because we are making a very affordable pricing in order to motivate the customer to use the services of our hotel.
• Advantages.
- The customer will receive a very satisfied and come back to use our services again.
2.2 What competitive advantages are you going to build for your business?
- There are many large hotels in Hat Yai, so customers have the option to choose to use the services it.
- New hotel may not be an option because the customer has not been accepted.
3. Students are asked to explain the marketing perspectives of your small business.
• Who are your major customer group? What are the advantages? Explain.
- Our customer's target group is Family and Couples.
- Make customers feel comfortable and relaxed staying in our hotel.
• How to provide high level customer service (extraordinary services in particular) and increase customer satisfaction? Explain.
- We will service our customers to get the comfort and satisfaction to our hotel room and if clients stay more than one room, the hotel will offer discounts to its customers.
• What are your pricing strategies? What are the advantages? Explain.
- My a pricing strategies is Follow-the-Leader Pricing, Because the price of hotel rooms will be no different to other hotels.
• How to do the promotion for your hotel business? Explain.
- Stay 2 or more rooms to reduce 30 percent.
- More than 1 night free breakfast.
- Low season Discount 20 percent.
- Get discounts when booking through the website.
- More than 4 rooms 1 room free of charge.
• How to expand your business in other countries and take the global opportunities? Explain.
- If the first branch hotels received a response from the customer and the market has had a great chance to expand the branches to other provinces in the country, Thai. Therefore, we manage first hotel management jobs branches provide the best.