Thank you very much for your kind purchase. I'd have to report this to you.
When we were preparing for the shipping of the item, we went on to perform quality check on the item as usual.
However, we noticed that the item is broken due to production errors. It is completely against our policy to sell
damaged goods to our dear customers and since this is the last item in our stock, We need to take the time to bring a new product from the manufacturer, therefore, we deliver the goods to you is delayed
However Your item has been shipped today, You will receive your tracking number on order ASAP
Please be informed accordingly.
We would like to take this opportunity to thank you for being one of our trusted buyers here on eBay.
I truly appreciate your kindness.
Have a great day in your very beautiful country!
Sincerely,