To help people resolve the questions and concerns
they have at each stage of the change process, it is most
helpful to respond with the right combination of direction
and support. By so doing, the questions are answered and
people are prepared to move to the next stage of change.
Not addressing the questions will hold people back and
delay, if not stop, the process from moving forward. It is
here that Situational Leadership® II provides a framework
that leaders and team members alike can use to help them
provide what is needed at the right time, thus keeping the
process moving forward.