Response By Email (Paige G.) (11/13/2015 10:34 AM)
Hello,
Thank you for contacting Technical Support.
Please advise if the user is sending mail from inside of webmail, or from a third party service like outlook or macmail.
Additionally please advise if they have received any bounce back messages confirming the messages were not delivered.
Once you have provided the requested information I will be able to further assist you.
Kind Regards,
Paige G.
Technical Support