Just want to let you know that WIP shown on ecare is not correct. The real number currently is 80 against 285 in the system. Reason being, as you know well, is that we can not update it in ecare system. One of the issue found on ecare is that it only works on Windows 7 and we dont have that platform anymore. Please help talk to your team to develop the system that works on other platforms.
Regarding the remaining 80, the spare parts only reaches us 2 days ago and we are now working on it. The number shall be reduced by the end of the week but I'm not sure we can provide the update in ecare. If not, I will inform the real number to you by email until the system problem is fixed.
Hope this helps