I have often got complaint from our colleague about communication to the 3rd party by using email improperly.
Everyone who directly contact to Customer or Supplier :
1. don’t include Internal team in your email communication (between you and the 3rd party),
2. all cases need to discuss with Abatek Internal team, please separate the email and you can send the final conclusion to customer/Supplier, and don’t Cc to internal team,
3. before you click “Send” the email, please recheck the email contain in “To” and “Cc”
The 3rd party don’t need to know our support team. It is not a good image for Abatek if they see our internal discussion with long forward/reply and sometime no conclusion.